Shipping policy
Shipping Policy for Hairly
At Hairly, we aim to provide you with a smooth and reliable shipping experience. Please review our Shipping Policy for details on how your orders are processed and delivered.
1. Order Processing
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Orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your confirmation and payment.
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You will receive a confirmation email with your tracking number once your order has been dispatched.
2. Shipping Partners
We ship all orders via trusted courier services:
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TCS Express & Logistics
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Leopards Courier Services
These partners ensure timely and secure delivery across Pakistan.
3. Shipping Time & Delivery
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Standard Delivery Time: 2 to 5 business days (depending on your location)
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Delivery times may vary due to weather, holidays, or unforeseen circumstances.
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Remote or out-of-service areas may take slightly longer.
4. Shipping Charges
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Flat Rate: Free
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Free Shipping: Free
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Shipping charges (if any) will be calculated and displayed at checkout.
5. Tracking Your Order
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Once your order is shipped, you will receive a tracking ID via email or SMS.
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You can track your package directly on the TCS or Leopards website using the tracking number provided.
6. Delivery Attempts
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Our courier partners will make two delivery attempts.
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If the package is undelivered after the attempts, it may be returned to us.
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Re-shipping charges may apply for returned orders.
7. Damaged or Missing Packages
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If your order arrives damaged or is missing, please contact us within 24 hours of receiving the package.
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We will investigate with the courier and resolve the issue promptly.
8. Change of Shipping Address
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If you need to change the delivery address after placing an order, contact us within 12 hours of placing your order.
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Once the order is dispatched, address changes may not be possible.
9. Contact Us
If you have any questions or need assistance with your order, feel free to reach out:
Hairly
Email: myhairly@gmail.com
Phone: 03349002669