FAQ's
1. What is Hairly?
Hairly is your go-to store for premium haircare products designed to nourish, protect, and enhance your hair. We offer a curated selection of items that suit all hair types.
2. How can I place an order?
Ordering is simple! Just browse our website, add your desired products to the cart, and proceed to checkout. Fill in your details and choose your preferred payment method to confirm your order.
3. What payment methods do you accept?
We accept:
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Cash on Delivery (COD)
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Bank Transfer
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Online Payment (if applicable – e.g., Easypaisa/JazzCash/Stripe/PayPal based on your platform)
4. Do you offer Cash on Delivery (COD)?
Yes, we offer COD across Pakistan for your convenience.
5. How long does delivery take?
Delivery typically takes 2 to 5 business days, depending on your location. Orders are shipped through TCS or Leopards Courier Services.
6. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can track your package on the official TCS or Leopards website.
7. What is your return policy?
You can request a return within 3 days of receiving your order if the product is damaged, defective, or incorrect. The item must be unused and in its original packaging. Visit our [Return Policy] page for full details.
8. Can I cancel or change my order?
Orders can be cancelled or modified within 12 hours of placement. Once the order is processed or shipped, changes can no longer be made.
9. Do you offer free shipping?
We may offer free shipping on orders above a certain amount. Please check our homepage or Shipping Policy for current offers.